Policies
Policies
Booking, cancellation, privacy and terms. Short, written down, and the same for everyone.
Booking and cancellation
- Appointments are confirmed by message. If you have not heard back, the slot is not confirmed.
- Please arrive on time. We hold each appointment for the length of the service, and running late shortens it or means we cannot finish.
- Cancellations within 24 hours of the appointment are treated as a no-show.
- If you cannot attend at all, tell us as early as you can so someone else can take the slot.
- Prices on this site are the prices. If a service needs longer than expected, we agree the extra cost with you before we continue.
- Nail art, removals and repairs are quoted for the appointment in advance, because the time depends on what is already on the nail.
Privacy
- We only collect what we need to run your appointment: your name, a contact number, and anything you tell us about allergies or sensitivities.
- We do not sell your details, and we do not pass them to anyone outside the salon.
- Messages you send us are kept so we can look up your appointment history and serve you better next time.
- Photography of your nails appears on this site only with your permission. You can ask us to remove it at any time.
- You can ask us to delete your details at any time, and we will do it.
Terms
- Prices are shown in US dollars. The Syrian pound figures alongside are indicative, taken from the market rate on the day you look, and the price charged in the salon is the price we agree with you at the time.
- Images on this site are stock photography until the salon opens, and will be replaced with our own work.
- We are not a medical service and do not give medical advice. If you have a nail or skin condition, tell us before your appointment so we can work around it safely.
- We reserve the right to refuse a service that is not safe for your nails.